Our returns policy lasts 30 days. If 30 days have passed since your purchase, we may not be able to offer you an exchange. We will try to exchange items even though the 30 days period has ended. This is however not guaranteed and out of courtesy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

To complete your return, we require a receipt or proof of purchase.

We don't normally offer refunds for instore purchases. We're not able to do cash returns . Weborders have a 14-day right of return. Event tickets can't be returned or cancelled.

If a game is incomplete or damaged, we'll do our best to fix the issue. Most of the times, we are able to order replacement parts from the manufacturer. In a few cases, the manufacturer prefers to send the replacement directly to your adress. We will ask for a way of contacting you.

Contact us for questions related to refunds and returns.